Policies


Yarn Information:

My yarn is uniquely dyed in small batches.  Please keep this in mind when purchasing skeins, as each colorway may vary from skein to skein and dyeing batch.  This creates a truly unique one of a kind piece. I recommend purchasing enough skeins to complete your project. Photo's are taken in natural light whenever possible.  Colors may appear different on your monitor or in person.

Yarn is rinsed with lightly scented wool wash after dyeing. Please contact me if you have any fragrance sensitivity issues so I can use a no scent rinse. Minor bleeding can happen during first wash, this should be minimal. You may want to rinse your test swatch to check for color fastness, as PH levels and water hardness can vary by your location.  If you see any unwanted bleeding with your swatch, you may want to rinse your final garment with a Shout color catcher sheet. I suggest rinsing your garment by hand and laying flat to dry for best results. If you have any issues or questions, please contact me for additional assistance.

Shipping Information:

In Stock Yarn is shipped out within 3-5 business days.

Dyed to Order yarn may take up to 1-2 weeks to dye and ship out , any further delays beyond that will be communicated.

Yarn is double wrapped to prevent any moisture damage during shipping, please use caution when opening your package.

Returns/Exchanges:

Splits and knots can happen during the milling and dyeing process.  This is normal and should not be considered a defect.  Any significant issues are addressed before skeins are shipped out.

Tangles may happen during the winding and caking process, is not a defect in the yarn.

Thank you for your purchase. I want you to be happy with your order. Should you have any questions or concerns about your purchase, please feel free to contact me 

Returns and exchange are considered up to 14 days of receipt of order.  Return postage must be paid by the customer, returns and exchanges are only offered on item being in unused re-sellable condition.

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